Not sure how I feel about this but I just wrote a human note of thanks to AI of all not-people, about humanity...
February a customer bought a product of mine. There was a warning next to their name in bold red letters "High risk of fraud". I am new to this type of business so I didn't know what to do. I checked to make sure they paid and they had. So I figured if I didn't ship it, I am the fraud not them. I shipped it the next day, it arrived a few days later, and that was it. Smooth and successful sale, happy customer, everybody wins. But a month later I get an email saying their bank took the payment back because I was reported as a fraud. WTF I thought, but rather than blowing a gasket I followed Shopify's suggestion to file a response template they supplied me filled with all the data that I had about the sale - the product, the sale, the date, tracking, delivery confirmation, and any emails from and to the customer. There were zero emails from them, not even spam. With all that I supplied, and considering the quality of the product that I shipped them, I felt confident all would be fire. 70 days later I got an email saying the bank sided with the customer. If I want to know more just follow this link. So I followed the link to shopify and all it showed me was the very same page that started all this - the sale page with the same red letter warning about this customer being a high risk of fraud. But nothing more. No reason their bank sided with them, no explanation of why they claimed fraud in the first place. Just me left facing the now daunting question of how to go forward from here. So I entered an hour long chat session with Shopify customer service. They were very kind. Very supportive. In fact they were so compassionate I thought for sure this would be resolved in just one more "Hold on I'm going to talk to my team" pause. But in the end I was left again, staring at that same sale page with the red letters warning me about the threat of this fraud accusing me of being a fraud, and winning. Which they had. ...But then, before taking my frustration out on a tree or something else that would surely win as well, I wrote a note to ChatGPT. Chat also sounded very compassionate, even sorry for me. But rather than ending there, Chat suggested a number of things to consider: report them to the police, the better business bureau, and about three other avenues that for sure would also produce nothing. Finally Chat suggested that I put the axe down, step away from the tree, and call the customer directly. Which oddly enough I did. My call was answered actually, by an elderly woman who asked me so many questions that I completely forgot it was me who called her. She was also, surprisingly, kind and respectful. She then promised me she would find this person and get me paid. I hung up finally feeling sure, and being ok with it, that I would never see the money from who I assumed is her middle aged son the repeat offending fraudster. But also that I was ok with it, and humanity, and therefore I was also ok with going forward with the business. One week later I got paid, out of the blue. So I thanked the woman, I thanked the tree, and then I wrote ChatGPT. I told it everything that happened, in the hopes that maybe the next person who asks for similar advice can benefit from my contribution to Mrs. Algorithm's database. Yes, Chat is a woman, in my world anyway. And she's berry smawt